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Will my results still arrive on time during weekends?
General
General: results

Yes, we deliver results on time even on weekends.


I am unable to pay for my test online
General
General: booking

Please try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please contact your bank adviser to check with them.

I'm trying to put my birth date and the year shows a random number. What can I do ?
General
General: booking

Please refresh the page and try all over again, it will work for sure.


Are there any discounts?
General
General

Not at the moment.


I did not receive the confirmation email, what can I do?
General
General: booking

If you did not receive the confirmation email, try checking your junk email first. If it is not there, contact us so we can check if your payment went through. You can also go to the clinic directly and they will take care of you.Customers who have not received their lateral flow/antigen test reference number should email: antigentest@biogroup-laboratory.co.uk

I'm trying to put my birth date and the year says 3100 or some other number. What can I do ?
General
General: booking

Please refresh the page and try all over again, it will work for sure.


How long does it take to get my result?
Covid-19
Covid-19

In-clinic tests

  • Next-day PCR (Fit to Fly / Day 2): next day at 6PM
  • Same-day PCR (Fit to Fly): same day by midnight (if you get tested before 3PM only)
  • Same-day PCR (Day 2): same day by midnight if you get tested before 12PM, overnight by 6AM if you get tested after 12PM
  • Ultra Rapid PCR: 1-2 hours (if you get tested before 5PM only)
  • Lateral Flow Antigen Test: Within 1 hour

Home tests

  • Home PCR: 24 hours from arrival of the sample at the laboratory
  • Home PCR Day 2: 24 hours from arrival of the sample at the laboratory
  • Home Lateral Flow Antigen: Within 2 hrs from receipt of your picture (between 8AM-8PM)
I did not receive my confirmation email
General
General: booking

In this case, please start by checking your junk folder. If it is not there, it is likely that your payment hasn’t gone through, so you can refresh the page and try again.

What do I need to bring to the clinic?
Covid-19
Covid-19

When you come in-clinic for your test, you need to bring:

  • The QR code you received in your confirmation email
  • Your passport or ID
  • A face mask
When will I receive my home test?
General
General: home tests

When ordering your kit online, make sure that you double-check your details so that our courier is able to find your home. Orders placed before 1PM Monday-Saturday will be delivered the next business day.

If we have a Bank Holiday on a Monday, and the patient orders between Friday 1PM and Tuesday 1PM, the package will be sent by us on Tuesday and received on Wednesday.
If we have a Bank Holiday on a Friday, and the patient orders between Thursday 1PM and Monday 1PM, we will send it on Monday and they will receive it on Tuesday.

I haven't received a confirmation email, what should I do?
Covid-19
Covid-19

First, you need to check your junk email. If the confirmation is not there, it might mean that the payment didn’t go through. Call us on 020 3828 3580 or email us at contact@biogroup-laboratory.co.uk.

How can I get a refund for my test?
General
General: refunds

Please read Section 7 of our Terms & Conditions, to see if you are eligible to get a refund and follow the procedure explained if you are.

How to interpret my results?
Covid-19
Covid-19: types of tests

Each of our results is accompanied by a detailed report allowing their interpretation. We will also send you the official recommendations and actions to take depending on whether you are positive or negative. If in doubt, you can benefit from the advice of our medical biologists.

When will your health check tests be available ?
Health Check
Health check

Our nutrition tests are coming March 2022. 

What is a contact person or a risk contact?
Covid-19
Covid-19: about disease

I am a contact person or a risk contact if, in the absence of effective protective measures throughout the duration of the contact (physical separation such as a window; surgical mask or FFP2 worn by the person positive for COVID-19 OR the contact person; consumer mask manufactured according to the Afnor standard or equivalent worn by the person positive for COVID-19 AND the contact person), I have:

  • Shared the same living space as the confirmed or expected case.
  • Had direct contact with a person tested positive for Covid-19, face to face, within 1 meter regardless of the duration (eg conversation, meal, hugs…). On the other hand, people crossed quickly in public space are not considered as a contact person or risk contact.
  • Performed or received acts of hygiene or care.
  • Shared a confined space (office or meeting room, personal vehicle, etc.) for at least 15 min with a confirmed case or having remained face to face with a positive case during several bouts of coughing or sneezing.
  • Been a student or teacher in the same class (kindergarden, elementary, secondary, tutorial group at university…) as the positive case.

How can I perform the test myself?
General
General: home tests

Do not worry, all of our home tests come with very clear instructions. Please make sure that you read them carefully and that you complete the check list at the end of your Instruction sheet.

When will your sexual health tests be available ?
Sexual health
Sexual Health

Our sexual health tests are coming March 2022. 

Where can I find my reference number?
Covid-19
Covid-19

Your reference number will be located in your confirmation email. It starts with BIOGP.

Is it possible to book for a group?
General
General: booking

Our clinics have 4 slots every 10 minutes. Please avoid doing group bookings, it is better for every patient to have their own booked slot to ensure the clinic are able to take care of you.

I'm trying to fill out the form online, it says provide a date when you have been to an exempt / non-exempt country, however I haven't been to one. What can I do ?
General
General: booking

Since it’s mandatory to provide a date, please put the date you departed on, we know that this is incorrect since you informed us, however it will allow you to continue filling the form.

How will I receive my results?
General
General: results

The results are sent by email.


I have not succeeded in registering online, how do I get to be tested?
General
General: booking

Please avoid coming to the testing clinic without having registered. If you are having trouble please try a different browser.

I lost my QR code, how can I get a sample?
General
General: booking

You can go directly to the Covid-19 clinic with your ID/passport. Give the clinic staff your date of birth and they will be able to find your registration.

My home test hasn't arrived yet
General
General: home tests

If it has been a few days and your home test is still not with you, you should refer to your tracking link which you received via email. It can happen that the address entered is incorrect in which case you will need to contact our courier, to rearrange a delivery.

Can I drop my sample off at one of the clinics?
General
General: home tests

Yes, it is even encouraged as it will allow you to get your results quicker.


How can I track my package?
General
General: home tests

You will receive an email with a tracking link once we send you the package. It will allow you to track it.

If I send you my sample by post today, when can I expect the results?
General
General: home tests

Please note that when you send your samples via post , you will need to allow postal service time which can take up to 24hrs during the week. We do not receive any samples during weekends. Once we receive your samples at the laboratory, counting from then you will have the results within 24 hours via email.

Please note that if there is a Bank Holiday on a Monday and you send your package on Saturday or Sunday you could only get your results on Wednesday or Thursday.

What happens if I do not register my test?
General
General: home tests

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.


My return envelope stamp is damaged, what should I do?
General
General: home tests

You are permitted to leave your house and go directly drop the samples off at the nearest centre to you. Otherwise, please feel free to use another stamp which you can order online, or if there is someone who can bring you a stamp that would also be a solution.

I would like to change my booking
General
General: booking

You can change your booking via the link included in your confirmation email.

Where can I find my tube number?
General
General: home tests

You can find your barcode number on your tube label for PCR tests, and on your test box for Lateral Flow Antigen tests. Your barcode will always be on a sticker, please do not use any other barcodes that may appear on your test kit.

How is COVID-19 transmitted?
Covid-19
Covid-19: about disease

The disease is spread by droplets (secretions that are invisible during a discussion, sneezing or coughing). It is therefore considered that close contact with a sick person is necessary to transmit the disease: same place, direct contact within a meter during a discussion, cough, sneeze or in the lack of protective measures.

One of the other preferred vectors of virus transmission is contact with unwashed hands contaminated with droplets.

This is why barrier gestures and social distancing measures are essential to protect yourself from the disease.

What are PCR virological diagnostic tests and serology used for?
Covid-19
Covid-19: types of tests

Despite certainly millions of infected people, a majority of English people have not encountered the virus or have asymptomatic forms of the disease (between 20 and 40% depending on the studies). It therefore seems important to know whether one is or has been in contact with the virus before resuming life and more normal activities.

The virological test (RT-PCR) will allow the diagnosis of the Covid-19 disease to identify patients with Covid-19 and therefore contagious. This will allow your care in order to isolate you to avoid contamination of other people. This test is the reference test because it is very sensitive and very specific.

Unlike target amplification genomic research (RT-PCR) techniques, antigen tests look for one or more proteins of the virus through specific antibodies without amplification. The main advantages are a rendering time of theoretically around 30 minutes (unlike several hours for conventional PCR) without the need for very sophisticated equipment. The main drawback that we will develop is a lower sensitivity than RT-PCR: a negative result will not be conclusive and should be interpreted with all the necessary caution.

The serology test, meanwhile, will provide information on possible contact with the virus. It will make it possible to objectify recent or late exposure to the virus. But be careful, it does not tell if you are a carrier of the virus and therefore contagious. It is recommended to wait at least 14 days between the onset of symptoms and the blood test for the serology to be interpretable. This is the time it will take for the immune system to make anti Sars-Cov-2 antibodies.

Do you send results on weekends and bank holidays?
General
General: home tests

Yes we do, however please don’t send your home kit back to us during those days as we do not receive any deliveries. Our working hours may vary during Bank Holidays, please check the website for updates.

What is the coronavirus?
Covid-19
Covid-19: about disease

Coronaviruses are a family of viruses, which cause illnesses ranging from a common cold (some seasonal viruses are coronaviruses) to more severe illnesses such as MERS-CoV or SARS.

The virus identified in January 2020 in China is a new coronavirus, named SARS-CoV-2. The disease caused by this coronavirus has been named COVID-19 by the World Health Organization – WHO. Since March 11, 2020, WHO has called the global COVID-19 situation pandemic, the point at which the epidemic was global.

Can my registration be validated without payment?
General
General: booking

Your request is registered only when you have received the confirmation email.

I would like to use my kit later but I will change my passport details.
General
General: home tests

That is ok since you are not registered yet. Contact us and we will change your information and send you a new confirmation email.


Can I go to the Covid19 test centre without online registration?
General
General: booking

No, please do not go to the testing clinic without a registration.


Where should I use the discount code?
General
General

You will have the opportunity to use these codes right before the payment.


What kinds of accreditations do you have?
General
General

We are a UKAS approved laboratory – ref 22139.

Scan QR Code

What about country restrictions?
Covid-19
Covid-19: types of tests

It is the patient’s responsibility to ensure they respect the specific requirements for the country they are travelling to as well as checking the time frames.

How long does it take to get a refund?
General
General: refunds

Refunds are issued twice a month. It can take 2- 4 weeks for us to proceed with the refund (from the moment we have received the necessary documents and/or the unused testing kit).

When we have issued the refund the patient will receive an email from us.

Can I use my Day 2 / Day 8 test as a Fit to Fly?
Covid-19
Covid-19: Day 2 and 8 tests

Day 2 and Day 8 tests are not supposed to be used for Fit to Fly. Some companies accept your Microbiology report to travel but we cannot guarantee this. It is the patient’s responsibility to respect the time frames and the regulations in place in the country they are travelling to or from.

Is it possible to register day 2 test a day 5?
Covid-19
Covid-19: Day 2 and 8 tests

Unfortunately no, it is not.


If I am doing Day 2 test and leaving the country before Day 8, what can I do ?
Covid-19
Covid-19: Day 2 and 8 tests

You can Take Day 2 test and still take your flight, if you will still be in the UK until the 5th Day, we recommend doing the Day 5 test as it gives you permission to Fly / to be released.

What if the country I’m travelling from moved from amber to green list and I booked both tests ?
Covid-19
Covid-19: Day 2 and 8 tests

You can keep you Day 8 test and use it later on for another reason, or you can ask for a refund.

My reference has a -1 at the end and I can’t enter it in my Passenger Locator Form
Covid-19
Covid-19: Day 2 and 8 tests

If this happens, just remove the -1 and it should work.


I have not received my Day 2 test and it is the due date
Covid-19
Covid-19: Day 2 and 8 tests

You are permitted to leave your house and pick up a test kit at the nearest clinic to you, but please provide a proof that you have not received your kit from us. If this is impossible for you to go to a clinic please contact us and we will send you a new kit as soon as possible. We apologize for the inconvenience.

When registering I am being asked to provide the date on which I left a non-exempt country which does not apply to me, what should I do?
Covid-19
Covid-19: Day 2 and 8 tests

Since it is mandatory to provide a date, please put the date you departed on, we know that this is incorrect since you informed us, however it will allow you to continue filling the form.

I am travelling from a non-red list country but staying less than 8 days, what can I do?
Covid-19
Covid-19: Day 2 and 8 tests

If you are required to take both the Day 2 and the Day 8 tests but are only staying in the UK for less than 8 days, you can purchase the Day 2 test by itself, and do it in-clinic or receive it at home.

Do you provide a Fit to Fly certificate?
Covid-19
Covid-19: types of tests

We provide a Fit to Fly certificate with your test if it is a Fit to Fly test. Otherwise, you will get a Microbiology report with your results.

Who performs the sample and what happens?
Covid-19
Covid-19: types of tests

Medical biologists, nurses and laboratory technicians are authorized to perform the sample. The quality of the sample directly affects the quality of the results: there cannot be accurate results without a good sample. This is why our medical staff are trained to perform the test.

Sampling involves taking a sample from the throat and nose. A swab is introduced first into the throat and then through the nostrils.

This invasive act is not painful but unpleasant.

Are all tests reliable? How important is it to go to the laboratory to perform your test?
Covid-19
Covid-19: types of tests

Test performance varies widely, which is why it is important to rely on the expertise of medical biologists. CE marking of a reagent is not sufficient proof of good analytical performance. Indeed, it only corresponds to the supplier’s commitment to comply with specifications. It is up to the end user (medical biologists) to verify the reliability of the tests. Medical biologists thus ensure that the performance of the tests used are those announced by the supplier and comply with the quality standards established by learned societies, in particular the NHS.

The tests are evaluated on several criteria, in particular their sensitivity and their specificity:

  • Sensitivity: it corresponds to the percentage of positive results of the serological test in patients who are diagnosed with Covid-19. It exceeds 95% for RT-PCR tests : it is the most reliable test to detect the presence of the virus.
  • Specificity: it corresponds to the percentage of negative results of the serological test in patients who do not have Covid-19.

The tests selected by Biogroup have proven excellent performance, double checked by internal studies and have been validated by international scientific bodies. Some suppliers who showed non-compliant performance were not selected. The COFRAC 15189 standard requires accredited laboratories, like all Biogroup sites, to requalify all machines and reagents used within our structure. So that no results from our laboratories are returned without a reliability check.

Where did the coronavirus that causes COVID-19 come from?
Covid-19
Covid-19: about disease

The first people to contract the virus visited Wuhan market in Hubei province, China. The disease therefore seems to come from an animal (zoonosis) but the origin has not been confirmed.

What are the symptoms of COVID-19?
Covid-19
Covid-19: about disease

The main symptoms are fever or a feeling of fever and cough.

Sudden loss of smell, without nasal obstruction and complete disappearance of taste are also symptoms that have been observed in patients.

In people developing more severe forms, there is difficulty breathing, which can lead to intensive care hospitalization and death.

What should I do if I have symptoms?
Covid-19
Covid-19: about disease

If you have any of the main symptoms of coronavirus:

  • Get a test to check if you have coronavirus as soon as possible: we test symptomatic people. BOOK YOUR COVID19 TEST RIGHT NOW.
  • You and the people you live with should stay at home and not be visited until you receive your test results – remain indoors except for having your PCR test done.

Everyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or within the 48 hours before they started.

What is the incubation period for the disease?
Covid-19
Covid-19: about disease

The incubation time is the period between contamination and the appearance of the first symptoms. The incubation time for COVID-19 is typically 3 to 5 days, however, it can extend up to 14 days. During this period, the subject may be contagious: they may be a carrier of the virus before symptoms appear or when weak signals appear.

How long do symptoms of COVID-19 last?
Covid-19
Covid-19: about disease

A lot of symptoms remain unknown. However mild forms of the disease tend to go away within two weeks. For several illnesses the median time of development of dyspnea is 5 to 8 days, and the median time to onset of acute respiratory distress syndrome (ARDS) is 8 to 12 days. 26% to 32% of hospitalised patients are admitted to an ICU. In ICU patients, mortality is between 39% and 72%. The median length of hospital stay for survivors was 10 to 13 days.

Has the virus mutated?
Covid-19
Covid-19: about disease

To date there are no sufficiently robust scientific arguments in this favor. Research is continuing today to learn more about the virus. It should be remembered that the vast majority of virus mutations are neutral, and remain so more often beneficial for humans than the reverse. In fact, in the majority of epidemics, viruses evolve towards less danger but more diffusion.

Can we be in contact with a sick person without being contaminated?
Covid-19
Covid-19: about disease

The risk is always present, and the longer and closer the contact, the higher the risk of contamination (more than 15 minutes, within a meter). This is the reason why social distancing and barrier measures must be applied. It is therefore possible to live with a COVID-19 case at home if the barrier gestures are scrupulously respected.

Does the virus circulate in the air?
Covid-19
Covid-19: about disease

No, it can’t live in the air on its own. The coronavirus that causes COVID-19 is spread through droplets, which are respiratory secretions that are emitted when we cough, sneeze or speak.

The virus is carried by droplets, it does not circulate in the air on its own, but can reach a person nearby (<1 meter) or attach to a surface soiled by the droplets, such as hands or handkerchiefs. This is why it is important to respect barrier gestures and social distancing measures.

Do I have to be fasting to perform a Covid19 PCR test?
Covid-19
Covid-19: types of tests

No, you don’t have to be fasting. Our covid-19 centers welcome you all day and every day.

How long can the COVID-19 virus live on a surface?
Covid-19
Covid-19: about disease

Under conditions conducive to its survival, the virus could survive, in the form of traces, for several days on a surface. However, just because a virus survives does not mean that it is enough to infect a person who touches that surface. Indeed, after a few hours, the vast majority of the virus dies and is probably no longer contagious. As a reminder, the high transmissibility of COVID-19 is not linked to its survival on surfaces, but to its transmission when we cough, sneeze, talk or by droplets expelled and transmitted by the hands. This is why it is important to respect barrier gestures and social distancing measures.

Can mosquitoes transmit COVID-19?
Covid-19
Covid-19: about disease

No, there is no evidence of transmission of the virus through mosquitoes, or any other animal for that matter. COVID-19 is transmitted between humans, via respiratory droplets.

Can pets get COVID-19 or pass the virus on to humans?
Covid-19
Covid-19: about disease

Other coronaviruses cause diseases that can be transmitted to humans in animals, but this is rare. However, there are isolated cases outside of the United States where several pets have tested positive for COVID-19 after long contact with humans. There is also the case of 2 cats in two different states in New York State, who contracted COVID-19 transmitted by their respective owners. These 2 cats showed mild symptoms. In addition, several tigers at a New York zoo who developed symptomatic respiratory illness, including a cough, tested positive for COVID-19.

A team of Chinese researchers have published an online study showing that domestic cats can be experimentally infected with the novel coronavirus that causes COVID-19. Cats receiving a high dose of the virus could also infect cats in nearby cages, suggesting aerosol transmission. It is not clear whether cats can act as a reservoir and host for the virus, or transmit it to humans, but the risk of them being a source of infection is obviously low. This team of researchers also tried to infect ferrets, dogs, pigs, chickens and ducks. The virus replicated poorly in dogs, pigs, chickens and ducks, but it did replicate efficiently in ferrets and cats.

It is important to note that there is no evidence to date of infection of the COVID-19 virus in humans from domestic animals. However, until it becomes clearer, it is recommended that pets do not come into contact with humans or other animals outdoors. Patients infected with COVID-19 should limit contact with their pets. They should also wash their hands before and after each contact, as well as their families.

How can I get a refund?
General
General: refunds

Please read Section 7 of our Terms & Conditions to see if you are eligible to get a refund, and follow the procedure if you are.